Payment and Refund Policy
Last updated: 15 October 2026
Scope of This Policy and the Services It Covers
This Payment and Refund Policy applies to all commercial services offered by showvibraq through its website. The services include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy governs payments made for subscriptions, one-off service bookings, custom feed packages, and any related digital delivery of media content within the United Kingdom. It does not cover third-party services or physical goods.
Prices, Currencies, Taxes and Additional Charges
All prices are quoted in British Pounds Sterling (GBP). Prices displayed on the website are inclusive of value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for custom configurations, extended live coverage periods, or expedited signal routing. Any such charges are confirmed in writing before payment is taken. Currency conversion fees charged by your payment provider remain your responsibility.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with UK data protection standards. We do not store full card details on our servers. Authorisation holds may appear on your statement until the transaction is completed or released.
Order Confirmation and Formation of Contract
A contract is formed when we send an order confirmation email following successful payment authorisation. This confirmation outlines the specific services, start date, duration, and any applicable terms. You should review the confirmation immediately and contact us if any details are incorrect. Services commence only after the cooling-off period or once you have expressly agreed to early performance.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations you have the right to cancel most distance contracts within 14 days without giving a reason. For services, this right ends once performance has begun with your agreement. Subscriptions may be cancelled at any time but refunds are limited to the unused portion after the cooling-off period. Cancellation requests must be submitted in writing.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations made within the statutory cooling-off period where no services have been provided. Once live signal management or content distribution has commenced, refunds are generally not available except in cases of service failure on our part. Non-refundable items include custom camera work already completed, promotional offers that have been redeemed, and any digital content downloaded or streamed. Partial refunds may be considered for unused subscription months on a pro-rata basis at our discretion.
Step-by-Step Procedure to Request a Refund
To request a refund, email [email protected] with your order reference, full name, and a clear statement of the reason. Include the date of purchase and any relevant details. We will acknowledge receipt within two working days. You may also write to 1 Braham Street, London, E1 8EE, United Kingdom or telephone 0800 679 060 for assistance. Keep records of all correspondence.
Inspection, Approval, Rejection and Notification of the Refund Decision
Upon receipt of a request we will inspect the service records and payment history. You will be notified of our decision by email within ten working days. If approved, the refund amount and expected processing timeline will be stated. If rejected, we will explain the reasons and outline any alternative options such as credit towards future services.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are returned using the original payment method. Credit or debit card refunds typically appear on your statement within five to ten working days, although bank processing times may vary. Bank transfers are processed within seven working days. We are not responsible for delays caused by your financial institution.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital feeds and live signals are treated as digital content. Once you have started receiving or downloading the content you lose the right to cancel unless the service is faulty. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable once redeemed and cannot be combined with other discounts.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
In the event of a failed payment we will notify you and may suspend services until payment is received. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated seriously; we reserve the right to recover costs and suspend accounts where chargebacks are found to be unjustified. Suspected fraudulent activity will be reported to the relevant authorities and may result in immediate account termination.
Mandatory Consumer Rights That Cannot Be Excluded
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK data protection legislation. If a service is not of satisfactory quality or does not match its description you may be entitled to repair, replacement or a refund regardless of the terms above. These rights cannot be limited or excluded by contract.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy please contact us via the form on our Contacts page, by emailing [email protected], telephoning 0800 679 060, or writing to 1 Braham Street, London, E1 8EE, United Kingdom. We may update this policy from time to time. The current version will always be available on our website and any material changes will be notified to existing customers. This version was last updated on 15 October 2026.